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Title
Text copied to clipboard!Manager - IT Support
Description
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We are looking for a skilled Manager - IT Support to lead our IT support department. This role involves overseeing the daily operations of the IT support team, ensuring timely resolution of technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will have strong leadership skills, extensive knowledge of IT systems, and the ability to manage multiple projects simultaneously. Responsibilities include managing support staff, developing support strategies, coordinating with other departments, and implementing best practices to improve service delivery. The Manager - IT Support will also be responsible for budgeting, reporting, and ensuring compliance with company policies and industry standards. This position requires excellent communication skills, problem-solving abilities, and a proactive approach to technology management. Join our team to help us maintain a robust IT infrastructure that supports our business goals and enhances user experience.
Responsibilities
Text copied to clipboard!- Lead and supervise the IT support team to ensure efficient operations.
- Develop and implement IT support policies and procedures.
- Manage incident and problem resolution processes.
- Coordinate with other departments to address IT needs.
- Monitor system performance and recommend improvements.
- Prepare reports on IT support activities and metrics.
- Manage IT support budgets and resource allocation.
- Ensure compliance with IT security policies and standards.
- Train and mentor IT support staff.
- Stay updated with the latest IT trends and technologies.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology or related field.
- Proven experience in IT support management.
- Strong knowledge of IT systems, networks, and software.
- Excellent leadership and team management skills.
- Good problem-solving and decision-making abilities.
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
- Familiarity with ITIL or other IT service management frameworks.
- Experience with budgeting and resource planning.
- Commitment to continuous learning and improvement.
Potential interview questions
Text copied to clipboard!- What experience do you have managing IT support teams?
- How do you handle high-pressure situations and urgent IT issues?
- Can you describe your approach to developing IT support policies?
- How do you ensure your team stays updated with new technologies?
- Describe a time when you improved IT support processes.
- How do you manage conflicts within your team?
- What strategies do you use for effective communication with other departments?
- How do you measure the success of your IT support team?
- What experience do you have with IT budgeting?
- How do you ensure compliance with IT security standards?
